1.1 We comply with the General Data Protection Regulation 2016/679 of April 27, 2016

on the protection of personal data (GDPR) as well as the anti-spam provisions from

Book XII of the Economic Law Code regarding the “law of the electronic


– Our Privacy Policy is based on Article 13 of the GDPR and contains the rights and obligations of

the company towards external persons whose personal data it processes.

This Privacy Policy regulates the processing of your personal information (hereinafter:

personal data) by the data controller: Moteo Two Wheels Europe with

registered office located at Satenrozen 8, 2550 Kontich, Belgium, BE0421855572

(hereinafter “we”, “our”, “us”). You can contact us at the following general coordinates: Tel.

+32 (0)3 450 04 11 and e-mail address info@moteogroup.com.


2.1 Our Privacy Policy describes how we collect personal data when you visit our website

www.moteogroup.com (hereinafter: Website) or when you contact us through forms

available on the Website, why we collect it, whether it is shared with

third parties, how long it is kept, the rights you have and how you can

can exercise.

2.2 The Website allows you to request info regarding our products and services.

Our distributors and partners will use the personal information collected

as described in our or their Privacy Policy, or as disclosed when you provide your

personal data.

2.3 Please read this Privacy Policy carefully as it contains essential information about how your

personal data is processed and what cookies are used. By providing

your personal data on our Website, you declare that you are aware of this

Privacy Policy and you also expressly agree to it, as well as to the processing itself in

for example, the context of online sales and marketing of goods and services.


3.1 The following personal data are processed by us:

– Your first name, last name, correspondence language

– Your address, telephone and fax number(s), e-mail address

– Products and services you are interested in;

– Your contact and marketing preferences (as well as your IP address, browsing habits, orig,

search terms, etc.)

3.2 We collect personal data from the Website:

– When you fill out forms, during your use of or registration on the Website

(for example, when you request a newsletter, test drive, brochure, maintenance,

quote about products or services we offer); and

– Automatically through the use of cookies and similar technologies. You can find

more information in section 8 of this privacy policy.


4.1 General purposes.

The Company will only use Personal Data collected from you for the following purposes


– providing and improving our Website and including Personal Data in

anonymous statistics, from which the identity of specific individuals or companies cannot be

with the legal basis being the legitimate interests to continuously improve our Website and

service continuously;

– in order for you to use the Website, to personalize it to you and to

understand how the Website is being used so that we can improve it;

– To enable us to further develop and improve our products, processes, services, marketing

develop and improve by combining and analyzing your personal data (this

may be, for example, in the case of evaluating the efficiency of our marketing and

customer service, performing market analysis, identifying products and services that

may be of interest to you and contacting you about them, etc.)

– managing your account on our Website for the purpose of using our

business and website, with the legal basis being the performance of a contract that was requested by you

was requested, and, if indicated by you, also the sending of direct marketing,

with the legal basis being your explicit, prior consent;

– in order to process your request for information

– to send you direct marketing, newsletters, actions and promotions, with the legal basis being

your explicit, prior consent;

– to send you marketing material in accordance with your communication preferences

– to optimize our relationship with you;

– purposes cookies, with the legal basis being your explicit, prior consent;

– the delivery and billing of products ordered by you, with the legal basis being the provision

of a service requested by you.

You are not obliged to disclose your Personal Data, but you understand that the provision of

certain services becomes impossible if you refuse processing.

4.2 Direct marketing

Personal Data will also be used for direct marketing, provided that you have given an

additional express consent (“opt-in”).

If you are already included in our mailing list for receiving marketing materials in

paper and/or electronic form, we may use your information to send you

marketing and other materials related to our products and/or services. We may use the information

you provide to update our records and/or documents.

Your personal data collected on the Website may be combined with data

collected from third parties (such as marketing agencies) to help us determine which products and

services might interest you. We may use this information

used to send you pertinent information or when you contact our customer service department.

customer service. We may also work with third parties to provide you with personalized

ads on social media platforms, or if you have consented to the use of

of cookies, when you browse the internet/visit other websites (see cookie policy in section 8 of

this privacy policy for more information). If you no longer wish to receive marketing material from us, you may

receive, then you may oppose this.

This consent may be withdrawn at any time, without justification and free of charge by

for example by clicking on the unsubscribe link provided for this purpose at the bottom of each promotional e mail message.

4.3 Transfer to third parties

In the event of a complete or partial reorganization or transfer of our company in case we

reorganize, transfer, discontinue or if we go out of business, this may mean that

your data to new entities or third parties through which all or part of our business activities are conducted.

part of our business.

We will then make reasonable efforts to notify you in advance of our disclosure of your

third party, but you also acknowledge that this may not be technically or commercially feasible in all circumstances.

circumstances technically or commercially feasible.

We will not sell, rent, distribute or otherwise commercially make your personal data

available to third parties, except as described above or except with your prior



The personal data collected through this Website are processed on the following


5.1 Processing pursuant to performance of a contract or pre-contractual measures (Art.

6, paragraph 1 under b GDPR).

The processing of personal data takes place in order to fulfill our agreement with you and to

fulfillment and to execute your orders. Personal data is additionally processed for the

carrying out measures and activities as part of pre-contractual relationships, such as

when you reserve a test drive, request a quote or participate in a contest

organized on the Website.

5.2 Processing in the context of protecting our legitimate interests or those of

third parties (Art. 6, paragraph 1 under f GDPR).

We also process your data insofar as this is necessary for the protection of our

legitimate interests and those of third parties, in particular for the following purposes:

– To ascertain which information, products and services are likely to be of the

most interesting and to provide you with information, offers and online advertisements relating to

related to these services and products;

– informing you of our distribution strategy, evaluating the efficiency of our

marketing and customer service, conducting market analysis and identifying

products or services that may be of interest to you, and contacting you to inform you

inform you about such products and services

– improving services and products and existing systems and processes;

– enriching our data, e.g. by using or researching publicly

available resources;

– to ensure that our products and services are provided and used in

accordance with the law and in accordance with the general terms and conditions that are

applicable thereto;

– bringing legal actions or defending legal disputes that are not

directly attributable to the contractual relationship;

– limited processing of data, if due to the form of storage their erasure is not

or only with excessive effort is possible;

– the prevention and investigation of crimes, other than for the exclusive compliance with

legal requirements.

5.3 Processing with your consent (Art. 6(1)(a) GDPR)

Subject to your consent, we may collect and process your technical information such as

data from cookies and similar technologies as described in section 8 of this privacy

policy and use your personal data for marketing via e-mail or text message. In principle, you can

withdraw your consent at any time. This also refers to the withdrawal of statements of consent provided to

us before the entry into force of the GDPR on 25 May

2018. You will be informed of the consequences of the

withdrawal or refusal of your consent.

5.4 Processing in order to comply with legal obligations (Art. 6(1)(c) GDPR) or in the

public interest (Art. 6(1)(e) GDPR)

We will also use your personal data if it is necessary to comply with our

legal obligations or in circumstances where we believe that the vital

interests of someone are at stake. On rare occasions, we may need to disclose your

personal data pursuant to a court order; legal process; request for

information by a government agency in order to detect and prevent or to protect you, our or others’ rights; a recall; or to

comply with other mandatory laws or regulations must disclose. We will make reasonable

attempt to provide you with advance notice in this regard, unless subject to legal



6.1 Your personal data will never be sold or passed on to third parties for commercial purposes.

commercial purposes.

The only ways in which your personal data can be passed on to third parties are:

– You give your prior express consent to do so;

– There is a legal obligation for us to pass on the

personal data in the context of (the prevention of) fraud and abuse;

– We use third parties to perform part of the agreement with you

perform, in which case we will ensure that these third parties also comply with this privacy policy.

Specifically, your personal data will be shared or may be shared with the following

third parties for the reasons indicated in addition:

– Companies or other organizations we rely on to provide services on our behalf

provide services on our behalf, such as website hosting companies, mail providers, analytics

service providers, event organizers, finance companies,

insurance companies and IT service providers;

– Companies or other organizations that you have asked us or to which you have

agreed to allow us to share your personal data with them;

– Authorized distributors or repairers and our partners when necessary to provide you with

provide you with a product or service.

6.2 In addition, we may also share your personal data with our professional advisors

as well as with any law enforcement, court, regulatory

government agency, or any other third party, when we believe it is necessary

to comply with a legal or regulatory obligation or otherwise to protect our

rights, the rights of third parties or individuals’ safety or

to detect, prevent or otherwise


6.3 In order to process Your Personal Data, we will provide access to Your

personal data to our employees. We guarantee a similar level of

protection by imposing contractual obligations on these employees and

appointees, which are similar to this Privacy Policy.


7.1 The Website may contain links to other websites that are outside our control and are not

covered by this Privacy Policy. If you access other websites

using the links provided, the operators of those websites may collect and use your data

information and use it in accordance with their own privacy policies, which may differ

from ours.

7.2 The Website may also allow you to make information about Moteo Two Wheels Europe,

the Website or the products and/or services available through this Website to share or

follow through the use of third-party social networking applications (such as via

buttons such as “share”, “like” or “follow”).

7.3 We provide this functionality to generate general interest in the Website

between members of your social networks, and to provide you with the opportunity to share opinions

news and recommendations about the Website to share and follow with your contacts. You should

be aware, however, that sharing personal data with social networks may

may result in the information being collected by the administrator of the social network and that

made public, such as by internet search engines, among others.

7.4 Your should always read carefully the privacy policy of any website you visit or any social network with which

you share information with, in order to understand their privacy practices.


A “cookie” is a small file transmitted by the server of Moteo Two Wheels Europe and placed

on the hard drive of Your computer or cell phone browser. The information stored on these

cookies can only be read by us and only for the duration of the visit to the

Website. When you visit the Website we collect, independently of the use of cookies through the

connection your device makes to the Website, we collect information about you including your

operating system, browser version, domain name and IP address, the last website visited and the pages

of the Website that you visit.

Our Website uses cookies and similar technologies to distinguish your usage preferences

distinct from those of other users of our Website. This helps us to provide you with a better

user experience when you visit our Website and also allows us to make our Website

optimize. We may also use this information for marketing, advertising

profiling or other promotional purposes. However, we do not use cookies for targeted

and personalized advertising to children.

As a result of recent legislative changes, all Websites targeting certain parts of

the European Union are required to ask your permission to use or store cookies

and similar technologies on your computers or mobile devices. This cookie policy gives you

clear and comprehensive information about the cookies we use and their purpose.

Although there are different types of cookies, distinguished by their functionality, origin or retention period

retention period, the legislation mainly distinguishes between functional or technically

necessary cookies on the one hand and all other cookies on the other hand.

8.1 Functional cookies

These are strictly necessary for the use of the Website and certain functionalities of the

Website. These functional cookies cannot be refused when using the Site. This

category includes, among other things, cookies to record whether or not a user has consented to the

use of cookies on the Website.

Name Origin Function Retention time

_vwo_uuid_v2 moteogroup.com Unclassified 1 year

moteoprivacycookie moteogroup.com Unclassified 3 months

8.2 Non-functional cookies.

We may use session and preference cookies to facilitate the use of the Site,

such as allowing the user to navigate through the various

pages. These cookies stop working at the end of a session (for example, when the

user closes the browser window). We may also use cookies that for an extended period of time

remember your preferences and choices on the Site. In general, these cookies do not remain

active than two years.

Name Origin Function Retention Time

Long moteogroup.com Remembers the user selected

language versions of the website

29 days

In addition, we may use analytical cookies to improve the performance, marketing strategy and

personalization of our Website by collecting information regarding the number of

visitors, how visitors arrive at the Website and how they use the Website (e.g.

which pages are visited most frequently). For these reasons, in the future, we may use

or currently use analytical and related cookies.

Name Origin Function Retention Time

_ga moteogroup.com Records a unique ID that is used to generate

generate statistical data about how the

visitor uses the website.

2 years

_gid moteogroup.com Records a unique ID that is used to generate

generate statistical data about how the

visitor uses the website.


_gat moteogroup.com Used by Google Analytics to

slow down search speed


p.gif typekit.net Unclassified Session

v.gif visualwebsiteoptimizer.com Unclassified Session

ads/ga audiences

google.com Used by Google AdWords to retarget visitors who

convert to customers can re-engage

engage based on the online behavior of the

visitor on different website.


ads/user lists#

google.com Unclassified session

collect google-analytics.com Used to send data to Google Analytics

Send data about the device and behavior of the

visitor. Tracks the visitor across different

devices and marketing channels.


fr facebook.com Used by Facebook to deliver a range of

advertising products, such as real-time

bidding from third-party advertisers.

3 months

IDE doubleclick.net Used by Google DoubleClick to record the actions

of the website user and to record and

report after viewing or clicking on one of

advertiser’s ads for the purpose of

measure the effectiveness of an ad and to

present targeted ads to the user


1 year

test_cookie doubleclick.net Used to check if the browser of the Session

user’s browser supports cookies.

tr facebook.com Unclassified Session.

Furthermore, we use social networking cookies. We may choose to use functionalities from

third-party websites, in particular social networks, on our website.

Such functionalities contain scripts or other elements that use cookies from those social networks.

read or place on your device. These cookies allow the personalization of advertising. We

have no access or control over these cookies or the data collected through them, as we are

only manage the Site, however we would like to inform you about them and obtain your consent to them.

For more information, please find below a list of possible social networking cookies.

– Facebook: The following Facebook functionalities may be integrated into the Site and

may read or set Facebook cookies:

o Like button (Allows the user to “like” an item on Facebook)

o Facebook Share (Allows the user to share an item on Facebook)

o Facebook Social Graph (Allows the Website to embed certain elements from Facebook

embed such as profile pictures and public Facebook posts).

o Click here for Facebook’s Data Policy: https://www.facebook.com/policy.php

o Click here for information about Facebook’s cookies:

o https://nl-nl.facebook.com/policies/cookies/

– YouTube and Google: The following YouTube or Google functionalities may be integrated

to the Website and may read or set YouTube or Google cookies:

o YouTube video player (Allows viewing of YouTube videos on the Website)

o YouTube account log-in (Allows the user to log into their YouTube

account and interact with the Website through that account)

o Google+1 button (Allows the user to “tag” an item on their Google+


o Google log-in (Allows the user to log into their Google account and

interact with the Website through that account)

o Click here for Google’s Privacy Policy (also applicable to YouTube):


– Twitter: The following Twitter functionalities may be integrated into the Website and

may read or set Twitter cookies:

o Twitter log-in (Allows the user to log into their Twitter account and to

interact with the Website through that account)

o Twitter share (Allows the user to share links to pages or articles on his/her

Twitter account)

o Click here for Twitter’s Privacy Policy: https://twitter.com/en/privacy

– Fllickr: The following Flickr functionalities may be integrated into the Website and may

Read or set Flickr cookies:

o Flickr Log-In (Allows the user to log in to their Flickr account and to

interact with the Website through that account)

o Click here for Flickr’s Privacy Policy:


– Instagram: The following Instagram functionalities may be integrated into the Website and

may read or set Instagram cookies:

o Instagram Log-In (Allows the user to log in to their Instagram account and

interact with the Website through that account)

o Click here for Instagram’s Privacy Policy:


– Pinterest: The following Pinterest functionalities may be integrated into the Website and

may read or set Pinterest cookies:

o Pin-It Button (Allows the user to “pin” an item on their Pinterest page)

o Click here for Pinterest’s Privacy Policy: https://policy.pinterest.com/nl/privacy-policy

Please note that we exercise no influence over the content of those statements, nor the content of

the cookies of these third parties.

Upon your first visit to our Website, you will be asked to accept our Privacy Policy, including the cookie

Policy (see Section 8 of the Privacy Policy), to accept. You may refuse the installation of these cookies

refuse by choosing “Decline cookies” in the pop-up screen provided for this purpose during your first use of the Website.

choosing “Decline cookies.” You can also refuse or block cookies by changing the

configuration parameters of your navigation system. Disabling cookies may

functionality of the Website and certain personalized services.


If you have any further questions or comments regarding the processing of your

personal data, please feel free to contact us either by e-mail to v , by post to Moteo Two Wheels Europe – Satenrozen 8, 2550 Kontich, Belgium, or by using the section

“Contact Us” section on the Website.

More information about cookies can also be found at: http://www.allaboutcookies.org.


Your personal data will be treated in accordance with Belgian legislation on

data protection, and may be transferred both within the European Economic

Area (“EEA”), as well as outside the EEA (including Hukou, Hsinchu, Taiwan).

When we transfer your personal data outside the EEA, we will take appropriate

protective measures in accordance with our legal obligations in order to

ensure that your personal data is adequately protected, regardless of the country

to which the data is transferred. These protection measures may include obtaining

contractual assurances from any third party that has access to your personal data,

that your personal data will be protected by standards equivalent to those that protect

protect your personal data when located in the EEA.


Your personal data will not be retained for longer than necessary to fulfill the purposes for which

we collected them and to fulfill our legal obligations.

Regardless of the period for which we retain your personal data, we will also delete your

personal data if you explicitly request us to do so via the contact details above.


11.1 You have various rights, which can be exercised by contacting us using the contact details given above.

contact details above.

– Right of access, inspection, correction, deletion and restriction: You have the right to

at any time to obtain knowledge of your personal data free of charge by accessing the

personal data relating to you and processed by us,

have incorrect/incomplete personal data corrected, or

delete or supplement personal data, as well as – in certain cases – to restrict or

restrict or oppose the processing of your personal data.


– Right of free data transfer: You have the right to have your personal data

processed by us in a structured, common and readable form, to

obtain, transfer to other responsible parties and/or the direct

transmission by us to the third party service provider you have designated.

– Right to object: You have a right to object to the processing of your

personal data for purposes for serious and legitimate reasons. In addition, you

always the right to oppose the use of your personal data for

direct marketing purposes (in such case, you do not have to provide reasons).

– Right to withdraw consent: You have the right to withdraw a previously given

consent to process personal data.

– Right to file a complaint: Filing a complaint with the supervisory

Government, if you are not satisfied with the handling of your query or complaint by

us, via the following details: Data Protection Authority, Rue du Printing Press 35 at 1000

Brussels, +32 (0)2 274 48 00, commission@privacycommission.be.

11.2 If you have any questions or complaints regarding the use by Moteo Two Wheels Europe of your personal data, please contact us using the contact details above.

11.3 If you wish to withdraw your consent to the use of your personal data or if you no longer wish to receive

no longer wish to receive marketing communications from SYM Scooters Belgium, you can send your request at any time to

send your request at any time to the address below:

Postal address: Moteo Two Wheels Europe – Satenrozen 8, 2550 Kontich, Belgium, BE0421855572

E-mail: info@moteogroup.com

Telephone number: +32 (0)3 450 04 11


We may change this Privacy Policy from time to time. If we make any substantial or material changes

make to the way we use your information, we will notify you via a prominent

notice on the Website or by contacting you directly. If you do not agree with these

changes, please do not continue to use our Website.


13.1 We have developed security measures that are appropriate at the technical and

organizational level, to avoid the destruction, loss, falsification, modification, unauthorized access or inadvertent disclosure to third parties of personal data

collected as well as any other unauthorized processing of these data.

13.2 Under no circumstances shall Moteo Two Wheels Europe be held liable for any direct or

indirect damage resulting from an erroneous or unlawful use by a third party of the personal data.

personal data.

13.3 You must at all times comply with the security rules, including any unauthorised

authorized access to your login and code. You are therefore solely responsible

for the use made from the Website of your computer, IP address and of your

identification data, as well as for their confidentiality.